- Joined
- Dec 13, 2007
- Messages
- 1,215
What The Hell Happened?:
Due to a situation beyond anybody's control, the server that was hosting Bushtarion over in Chicago (I live in the UK) had a catastrophe - it had been configured incorrectly for a long time without my knowledge, and a series of "dodgy" hardware setups led to it breaking in a horrendous manner - the entire RAID array failed and corrupted, and the backup systems had been disabled. A lot of this was down to the server having no active cooling systems, and being crammed in to a cabinet half the size it should have been - nothing I could have known about or seen myself
I am no longer with the previous hosts. I am now hosted directly by the data-centre itself. Technician's have been working around the clock to get a new server setup and installed at extremely short notice.
The data from the last round was lost, and a new round will have to be started. All server data - forums and accounts - has been rolled back to the start of January, an old local backup.
This has been an absolute disaster for myself, and I have been doing everything I humanly can to get things sorted and try to fix the situation. I'm really sorry this has happened - I'm a gamer myself, so I know what this must be like for you guys. I appreciate everybody that can show their support and understanding through this <3
Unable To Login?:
Are you getting a "Session timeout" every time you try to login? Simply close all Bushtarion related pages, then close your browser, re-open it, and log back in to Bushtarion.
Are you getting an error with your username/password? Perhaps you changed your password since the start of January, your password will have reverted back to the old one. Try an older password, or submit a "lost password" request from the login page.
Was your account a new account, created in the last 6 weeks or so? If so, I'm afraid it is now lost, and you will have to create a new account. Sorry
New Round:
A new round will begin ticking at 18:00 GMT on Friday the 12th March. The round will run as normal. A snapshot of where the rankings stood before the crash will be used as a manual "portal history entry" to remember "the big crash" by.
I purchased credits last round...?:
If you purchased credits last round that were unused, used for your blueprint, or used for cash purchases in the week before the crash, then you have the option to retrieve them as credits to your account (they can only go to the person that purchased the credits).
Please send me a forum PM here on the forums, or drop me an account mail from your portal page after logging in, with your name, email address, and telling me how you purchased (PayPal, WorldPay, SMS) - and any other information that will help me track down the payments correctly (do not give me any credit card numbers/passwords, I do not need them - but I may need info such as your name/address/any rough times of purchase/method of purchase).
Any further problems, or if you want to discuss any aspect of this or have any concerns at all, log on to the IRC room and leave me a PM - I may not be able to respond immediately, but leave me any questions/information, and I'll try to get back to you as soon as I can - or send me a forum PM here.
Could this happen again?:
The new hosts I'm with are a huge organisation, they own the data-centre itself, have 24/7 staff on hand for any problems, and have set up an automated remote backup system for Bushtarion, not to mention ensured that the server hardware is configured correctly, has sufficient cooling, etc. - the server is also on a much more stable network and infrastructure now. Nothing of this magnitude can happen again, and this is the only time anything this bad has happened in 8 years of running.
Casualties Of War:
The Casualties of war are:
* The Bush Wiki. This was simply unrecoverable in any state from any backup. The nature of the hot the Wiki database works is such that it was simply unrecoverable. I'm so sorry guys. There was a lot of content on there. I'm reverting to the old style Bushtarion manual, and granting certain helpers the ability to update and modify the manual pages from their helper accounts, to keep it up to date.
* The last 7 weeks worth of forum posts and forum registrations (anyone that had signed up in the past 6 weeks will need to sign up again).
* The last 7 weeks worth of game account and ID data (any new account signups in the last 7 weeks will need to sign up again, any password changes will have been undone, etc.)
Other Questions/Info:
Anything else you need help with, please ask here on the forums, or in the #bushtarioN IRC channel (click the "Live Chat" link from the in-game menu after logging in to your ID), or send a "Help Request" ticket in-game for a helper to answer you as best they can.
You can discuss this announcement here:
http://www.bushtarion.com/forums/showthread.php?t=4028
Due to a situation beyond anybody's control, the server that was hosting Bushtarion over in Chicago (I live in the UK) had a catastrophe - it had been configured incorrectly for a long time without my knowledge, and a series of "dodgy" hardware setups led to it breaking in a horrendous manner - the entire RAID array failed and corrupted, and the backup systems had been disabled. A lot of this was down to the server having no active cooling systems, and being crammed in to a cabinet half the size it should have been - nothing I could have known about or seen myself
I am no longer with the previous hosts. I am now hosted directly by the data-centre itself. Technician's have been working around the clock to get a new server setup and installed at extremely short notice.
The data from the last round was lost, and a new round will have to be started. All server data - forums and accounts - has been rolled back to the start of January, an old local backup.
This has been an absolute disaster for myself, and I have been doing everything I humanly can to get things sorted and try to fix the situation. I'm really sorry this has happened - I'm a gamer myself, so I know what this must be like for you guys. I appreciate everybody that can show their support and understanding through this <3
Unable To Login?:
Are you getting a "Session timeout" every time you try to login? Simply close all Bushtarion related pages, then close your browser, re-open it, and log back in to Bushtarion.
Are you getting an error with your username/password? Perhaps you changed your password since the start of January, your password will have reverted back to the old one. Try an older password, or submit a "lost password" request from the login page.
Was your account a new account, created in the last 6 weeks or so? If so, I'm afraid it is now lost, and you will have to create a new account. Sorry
New Round:
A new round will begin ticking at 18:00 GMT on Friday the 12th March. The round will run as normal. A snapshot of where the rankings stood before the crash will be used as a manual "portal history entry" to remember "the big crash" by.
I purchased credits last round...?:
If you purchased credits last round that were unused, used for your blueprint, or used for cash purchases in the week before the crash, then you have the option to retrieve them as credits to your account (they can only go to the person that purchased the credits).
Please send me a forum PM here on the forums, or drop me an account mail from your portal page after logging in, with your name, email address, and telling me how you purchased (PayPal, WorldPay, SMS) - and any other information that will help me track down the payments correctly (do not give me any credit card numbers/passwords, I do not need them - but I may need info such as your name/address/any rough times of purchase/method of purchase).
Any further problems, or if you want to discuss any aspect of this or have any concerns at all, log on to the IRC room and leave me a PM - I may not be able to respond immediately, but leave me any questions/information, and I'll try to get back to you as soon as I can - or send me a forum PM here.
Could this happen again?:
The new hosts I'm with are a huge organisation, they own the data-centre itself, have 24/7 staff on hand for any problems, and have set up an automated remote backup system for Bushtarion, not to mention ensured that the server hardware is configured correctly, has sufficient cooling, etc. - the server is also on a much more stable network and infrastructure now. Nothing of this magnitude can happen again, and this is the only time anything this bad has happened in 8 years of running.
Casualties Of War:
The Casualties of war are:
* The Bush Wiki. This was simply unrecoverable in any state from any backup. The nature of the hot the Wiki database works is such that it was simply unrecoverable. I'm so sorry guys. There was a lot of content on there. I'm reverting to the old style Bushtarion manual, and granting certain helpers the ability to update and modify the manual pages from their helper accounts, to keep it up to date.
* The last 7 weeks worth of forum posts and forum registrations (anyone that had signed up in the past 6 weeks will need to sign up again).
* The last 7 weeks worth of game account and ID data (any new account signups in the last 7 weeks will need to sign up again, any password changes will have been undone, etc.)
Other Questions/Info:
Anything else you need help with, please ask here on the forums, or in the #bushtarioN IRC channel (click the "Live Chat" link from the in-game menu after logging in to your ID), or send a "Help Request" ticket in-game for a helper to answer you as best they can.
You can discuss this announcement here:
http://www.bushtarion.com/forums/showthread.php?t=4028